Shipping policy

Shipping Policy

This Shipping Policy describes how AuthenTech processes, ships, and delivers orders placed through our website. By placing an order with us, you agree to the terms outlined below.

Order Processing and Handling

All orders placed on our website are subject to verification and approval before processing.

Orders are typically processed within 1–3 business days after successful payment confirmation. Business days do not include weekends or public holidays.

Processing time includes order verification, quality checks, packaging, and preparation for shipment. During peak periods, limited releases, promotional events, or due to supply chain constraints, processing times may be extended without prior notice.

We reserve the right to delay, hold, cancel, or modify an order if we identify issues related to payment authorization, suspected fraud, inaccurate information, inventory availability, or policy compliance.

Shipping Methods and Carriers

Orders are shipped using domestic and international logistics partners, which may include postal services, third-party couriers, fulfillment partners, or registered shipping carriers.

Carrier selection is determined at our discretion based on destination, product type, availability, and operational efficiency. Customers do not have the ability to select or change shipping carriers once an order has been placed.

Shipping methods may include standard, tracked, or partially tracked services depending on carrier availability and destination.

Estimated Delivery Timeframes

Delivery time estimates vary based on destination, shipping method, customs clearance, and external factors beyond our control.

Typical delivery estimates are as follows:

  • Domestic Orders: approximately 5–10 business days

  • International Orders: approximately 7–20 business days

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary significantly due to carrier operations, customs inspections, weather conditions, geopolitical issues, pandemics, labor disruptions, or transportation delays.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout prior to order confirmation.

All prices displayed on the website exclude customs duties, import taxes, VAT, brokerage fees, or other charges imposed by destination authorities. Such fees are the sole responsibility of the customer.

We are not responsible for delays or delivery failures caused by unpaid customs charges.

Order Tracking

Once an order has been shipped, tracking details will be sent via email when available.

Please note:

  • Tracking updates may take 24–72 hours to activate

  • Tracking information may be limited or delayed while packages are in transit

  • International shipments may experience gaps in tracking updates due to carrier handoffs

Lack of frequent updates does not indicate package loss.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts caused by address errors

  • Packages delivered to incorrect addresses provided by the customer

Orders returned due to address issues are not eligible for free reshipment or refund.

Lost, Missing, or Stolen Packages

Once an order has been transferred to the carrier, responsibility for delivery lies with the shipping provider.

AuthenTech is not responsible for:

  • Packages marked as delivered but not received

  • Packages lost due to carrier mishandling

  • Theft after delivery

Customers are responsible for contacting the carrier or local authorities when necessary. Assistance may be provided at our discretion but does not guarantee a replacement or refund.

Customs Delays and International Shipments

International orders may be subject to customs inspection, clearance delays, or regulatory holds.

We have no control over customs processing timelines. Delays caused by customs authorities do not qualify for refunds, order cancellation, or compensation.

If an order is held, returned, or destroyed by customs due to local regulations, documentation requirements, or import restrictions, the customer bears full responsibility.

Refused or Undeliverable Shipments

If an order is refused at delivery or deemed undeliverable by the carrier for any reason, including but not limited to unpaid fees or incorrect address details, the order may be abandoned or returned at the customer’s expense.

No refunds or reshipments are guaranteed in such cases.

Partial Shipments

Orders containing multiple items may be shipped separately depending on inventory location, packaging requirements, or supplier availability.

Receiving multiple deliveries does not entitle customers to additional refunds or compensation.

Force Majeure

AuthenTech shall not be liable for shipping delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, government actions, or logistical system disruptions.

Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on the website.

Customers are responsible for reviewing the latest version prior to placing an order.

Contact Information

For shipping related inquiries, contact us at:
authentech.official@gmail.com

Please allow reasonable response time during high volume periods.